Support

  • What is Digital?

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    Digital is the new way to buy, collect, and access your favorite movies digitally by streaming or downloading in stunning high definition picture.
  • Where can I buy Digital?

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    You can buy Digital at a number of digital retailers such as Google Play.
  • How do I redeem?

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    The best way to start is by going to Foxredeem.com and entering your redemption code from the insert in your Blu-ray or DVD case.
  • Where can I find my redemption code?

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    Your redemption code is located on the insert inside your Blu-ray or DVD case.
  • What if I get an invalid code error message?

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    Please verify that you have not previously entered this code on another computer and that you are entering the correct characters. If you have not previously used your activation code and are still receiving an error message, please contact customer support for assistance.
  • How can I watch my movie or TV show?

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    You can watch your content online with instant streaming or download to watch it when you have no internet access. Streaming requires a high-speed internet connection.
  • Where are all of my movies and TV shows stored and how can I access them?

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    Your content is stored on your preferred service's digital cloud where they are purchased or redeemed. Simply sign on to your preferred service to view and play your movies and TV shows.
  • What is the digital cloud?

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    Digital clouds give you the flexibility to access your collection without having to download a file, manage storage space on your devices, and help keep your collection safe.
  • What devices can I use to watch my movie or TV show?

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    Once your movie or TV show is added to your collection, you can stream or download it to your computer (PC or MAC), TV, tablet, or smartphone. It is recommended that you have the latest version of Firefox, Internet Explorer, Google Chrome or Safari. You will also need the most recent version of Adobe Flash.
  • Can I watch my movie or TV show in High Definition?

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    Each retailer will optimize delivery of the content, so although you have a High Definition right, depending on your internet connection and your playback environment (mobile device, computer, television or tablet) you may receive a lower resolution file.
  • Will my redeemed rights expire?

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    Your rights to the movie or TV show you redeemed do not expire.
  • What are the minimum system requirements to redeem?

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    For current and up to date minimum system information, please refer to your preferred service's website.
  • What happens if I lose my insert?

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    If you misplaced or discarded your activation code please contact customer support for assistance.
  • What is Google Play?

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    With Google Play, stream movies and TV shows instantly on your phone, tablet, or computer. Download to your phone or tablet and watch even when you're offline. Google Play is the easiest way to watch what you love, wherever you are.
  • Where can I get information about the shutdown of UltraViolet?

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    For information on the shutdown of UltraVIolet, please visit the following UltraViolet support page: https://www.myuv.com/faq.
  • How do I contact Customer Care?

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    For additional assistance with your purchase, please e-mail us at: DigitalSupport@FoxCustomerCare.com.